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a qualified Customer Care

The relationship between pet lovers and their four-legged friends is unique. To promote this relationship and support partners and consumers with their needs, we provide a dedicated Customer Care, which is available calling Toll-free Number 800 555040 (from Italy and San Marino): our Team is always ready to help both pawrents and professionals.

Training and listening: an added value

We know that every pet is unique: that’s why we offer a customised support, which considers specific needs in every situation. With our true dedication to pets’ wellbeing and our expertise, we work hard every day to exceed the expectations of both our two-and four-legged customers.

Our Expert Team is always ready to answer to questions or doubts about pets’ nutrition, to help you find the best food for your pet according to their nutritional requirements, to better explain our products’ benefits and composition and also to manage more specific situations by carrying out any necessary checks.

For retailer and professionals, we offer support according to the needs of their business and target customers. Be it a pet shop, a shelter, a grooming service, a breeder or a veterinary pharmacy, our Customer Care is always ready to share information about orders status, our product catalogue, food safety compliance and nutrition.